A customer states their inkjet printer is not printing as clearly as it once did. The technician should
FIRST perform which of the following functions to rectify this?

A supervisor has asked a technician to share the multifunction device that is directly connected to
a PC. The PC is running Windows XP Professional. Which of the following steps are valid options
to allow the technician to complete this task?

A customer has asked a technician to install a new USB printer that is supported by Windows 7.
The PC is running Windows 7 Professional. Which of the following is the correct method to
complete the installation?

A user states that when printing to a shared printer nothing happens and the user has verified that
the printer is turned on. Which of the following is the MOST likely cause?

Which of the following is MOST likely needed when installing a new POS thermal printer?

While performing maintenance on a system for a customer, the screen locks and requests a
prompt for a password. Which of the following BEST represents the actions the technician should
take to get the PC unlocked?

Which of the following would BEST protect equipment from power spikes?

A technician realizes the problem Ann, a customer, is having before she is done explaining all the
symptoms. Which of the following is the BEST action for the technician to take?

A technician needs to replace a PCI card on a desktop safely. Which of the following would be
required prior to touching any of the computer parts within the desktop?

When dealing with customers who may be from different countries, which of the following
considerations is MOST important to keep a professional work environment?