A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet
printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta
cartridge. Which of the following should the technician do NEXT?

A technician notices an impact printer has run out of ink. Which of the following should the
technician do NEXT?

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of
the following will be included in the maintenance kit?

Which of the following is the MAIN purpose of cleaning the printer during the imaging process?

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but
can access shares on another PC used for common files. The printer appears to be powered on.
Which of the following would be the MOST likely cause of the issue?

A technician is preparing to install a new wireless printer for use in an environment with several
wireless networks installed. Which will be used to determine the wireless network that the printer
will be available from?

Which of the following is the FIRST step a technician should take to replace a network printer?

In a laser printer, which of the following components uses heat to apply the toner onto the page?

Which of the following describes the process laser printers use to secure toner to paper?

A technician is repairing a printer in the payroll department that includes employees’ sensitive
information. Which of the following should the technician do with the printed sensitive information
documents that were used for testing?