A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?

A technician is having trouble connecting to a network printer that uses TCP/IP. Which of the following commands can the technician use remotely to check the connectivity of the printer?

User profiles in Windows 7 are stored in which of the following locations?

A floppy drive is replaced in a computer and now when the computer is turned on the floppy drive light is constantly lit. Which of the following is the MOST likely cause?

A technician is replacing a motherboard in a user’s desktop PC. Which of the following tools should be used before replacing the new motherboard?

The system administrator has setup an administrative share on the company’s file server called `documents$’. Which of the following are necessary to be able to access the administrative share from a computer on the company’s intranet? (Select TWO).

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?

A technician installs a new video driver and upon restart the computer bluescreens. How can the technician fix the computer?

The technician is working on a system and has determined that the hard drive must be reimaged. However, the customer wants to retain all the data. Which of the following would take the LEAST amount of time to implement?

Which of the following is the default location for Fonts in Windows 7?