Which of the following items is listed in the control panel of a Windows 7 PC?

A technician is having trouble closing a running program that is no longer responding. Which of the
following will allow the technician to end the process?

A help desk technician receives a phone call from a user reporting a computer problem. During the
phone call, the user starts a conversation with the technician asking detailed information about
personnel in upper management. The technician then asks the users name again, after which the
user promptly hangs up. Which of the following attacks did the technician experience?

Which of the following printers would be the BEST choice for printing on multi-part forms?

A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall
outlet. Which of the following should be used to eliminate the fluctuations?

A customer with a laptop frequently goes into the office to work. However, the laptop only has two
USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the
same time. Which of the following devices would BEST address this issue?

Which of the following is the MAXIMUM partition size of the FAT32 file system?

A user reports that they are suddenly unable to print to a network printer. It was working fine
yesterday. The technician can ping the users workstation and the printer. The technician can also
print a test page from another workstation. Which of the following is the MOST likely cause of the
problem?

In regards to computer case form factors, which of the following provides the MOST room for
effective cooling?

Which of the following RAID arrays does only striped volumes?