It is appropriate to terminate a support call when a: (Select TWO).

A user reports that the system has intermittent bluescreen errors and there is a clicking noise
coming from the system. Which of the following would be BEST for the technician to recommend?

Which of the following can be used to enable or disable system services? (Select TWO).

An internal user has deleted a file named, pagefile.sys and is concerned this deletion may affect
the computer. The user should be instructed to:

A new employee requests an email login and password. Which of the following should the
technician do FIRST?

A user reports that the mouse pointer is behaving erratically when the mouse pointer is moved
over the screen. Which of the following would be the BEST way to troubleshoot this problem?

A user has a computer running Windows XP Professional and has started getting bluescreen
general protection fault errors. The user has written the address each time the error has occurred
and the address of each error is the same. Which of the following is MOST likely the problem?

A user reports that the computer cannot connect to the network. There are currently no other
problems with the network. Which of the following should the technician do FIRST?

Which of the following types of batteries provides the longest running time for portable devices?

If a customer is not satisfied with a solution that has been offered, a technician should: