A customer recently purchased a new computer and has been experiencing trouble. The customer
is on the telephone with a technician for the fourth time and is frustrated by the number of
problems with the computer. The technician should:

A fully qualified domain name consists of which of the following? (Select TWO).

One advantage of using IMAP for email is that email:

Open the Services console by: (Select TWO).

The SSID broadcast feature on an 802.11g WAP used for corporate access has been disabled but
unauthorized users can still see the SSID and connect at will. Which of the following may be the
cause?

A user reports that when pushing the power button the computer does not turn on and the fans do
not make any noise. The computer had been working the previous day. Which of the following
should the technician tell the user to do FIRST?

Which of the following should be adjusted in a printers settings to ensure that the image on a
computer screen most closely matches the color output of a printer?

A user reports that performance on the computer running Windows XP Professional has become
slow. The user is unable to run the defragmentation utility. Which of the following may be the
problem?

A collection of books, documents, software tools and online resources used to facilitate problem
resolution is known as:

Taking responsibility for a customers issue is called: