In a typical ATX desktop computer, which of the following is the number of IDE devices that can be
installed?

A network printer is no longer printing. All cables are properly attached, the IP settings are correct
and the technician is able to PING the network’s gateway from a computer but not from the
printer’s IP address. Which of the following would MOST likely be the cause?

A technician is working on a computer that has dust on the inside. Which of the following should
be done to clean the computer?

A technician is installing an IDE CD-ROM drive and there is currently an IDE hard drive on the
primary chain configured as master. No other drives are installed in the computer. Which of the
following would be the recommended installation setting for the CD-ROM drive?

To prevent damage to electronic components from transients and surges, a computer should be
connected to

A customer is relocating to Europe and asks what safety considerations are necessary for the
customer’s computer. Which of the following would be the BEST response for a technician to
make?

To create a restore point

A user has forgotten the password and is unable to access company email. A technician should
tell the user that

In which of the following layers of the OSI model would a MAC address reside?

Which of the following utilities should a technician use to display NETBIOS over TCP/IP statistics
and other information related to the network?