You are working as a technician at Certkiller .com. A user has called you and asked if you can
check his ink jet printer. The printer is printing documents that appear blurred. Which of the
following would be the FIRST step to take?

You are working as a technician at Certkiller .com. You are asked to troubleshoot a printer that is
unable to print. The printer was operational as late as last week. You are able to print a test page
directly from the printer but when you attempts to print from Windows the job is unable to print.
What should you check FIRST?

What should you do when a color printer is not printing full color correctly?

A Certkiller .com user reported an inability to print from his workstation even though the
documents appear in the print queue. You need to address the issue. What should you do?

How will you troubleshoot an ink jet printer that is currently printing text correctly except for a
horizontal line that is missing in the middle of each letter?

How would you troubleshoot an ink jet printer that is printing documents that appear blurry?

You need to determine the meaning of the error code when your printer is displaying a numeric
error code. What should you do?

What is the maximum speed of a T1 Internet connection?

Which of the following is not a modem?

Which of the following IP blocks are reserved for private networks?