Which of the following video card format would you recommend for serious video game
enthusiasts?

A Certkiller .com technician has to install a new multimedia device. From the following which
should he consider? (Select TWO.)

As a Certkiller .com technician you have updated the sound device drivers on a workstation. After
this you notice that the sound device is no longer functioning properly. Which of the following could
you use in order to remove the device driver?

What is the first step that should be taken when installing a computer component?

How will you go about safely removing hot swappable devices from your system?

You need to upgrade the firmware on a motherboard. What should you do?

You are the Certkiller .com technician charged with performing a hardware upgrade on a PC.
What will you do before performing the procedure?

In the troubleshooting and repair process select one of the options below that would be the best
way to reduce redundant effort.

You are a Certkiller senior technician and a trainee approaches you with a question. He wants to
know which disaster recovery methods that require a system backup done with the Windows XP
Backup Utility in order to function. What will your answer be?

You are working as a senior technician at Certkiller .com. You are teaching a few trainees about
troubleshooting techniques. Which of the following steps in the troubleshooting and repair process
would you say is MOST effective to reduce redundant effort?