Which of the following is the MOST important action for an instructor who wants to ensure
effective communication?

After the first lecture of a course, an instructor is unsure whether the learners have understood the
course objectives. The MOST appropriate action for the instructor to take in this situation is to:

An instructor is developing course materials for a technical course. In order to optimize learner
participation, the MOST important consideration is to do which of the following?

Regular individual positive feedback to learners about their performance is MOST likely to result in
which of the following?

Active listening by the trainer is characterized by each of the following EXCEPT:

Which of the following situations provides the BEST example of a trainer demonstrating content
expertise?

Which of the following is the MOST important consideration for a trainer who is teaching the use of
a specific software to employees of a client corporation?

An instructor is teaching a class that is using new course material developed since the last time
the course was taught. Which of the following is the BEST method of evaluating whether the new
material enhances learner ability to meet course objectives?

An instructor receives negative evaluations from learners indicating that they found the instructor’s
explanation of course content confusing. From this information, it can be concluded that the
instructor needs to:

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal.
Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To motivate a group of learners in a training session who are more advanced than the
other learners and who are therefore growing frustrated with the pace of instruction. ACTION: The
trainer allows the advanced learners to develop and work on a group project during part of the
class time.