A learner asks an instructor a QUESTION NO: related to material that will be addressed later in
the training session.
Which of the following is the BEST method for the instructor to handle the situation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To use an effective opening that will raise the participants’ level of comfort and interest in
an introductory computer course for support staff
ACTION: Begin the session by relating a story about an ineffective presentation that the instructor
once made to a group of marketing managers.

At the end of a training module, some learners appear to be confused about the content. The
combination of which two of the following strategies would BEST enable the trainer to address
this situation?
I. Repeat the module to make sure everyone understands the content.
II. Determine who is confused and use questioning to address their needs.
III. Review the concepts in an open discussion.
IV. Move on to the next module so as not to hold the class back.

The instructor learns that the participants in an upcoming training course have diverse educational
backgrounds and work histories. The instructor should respond to this information in which of the
following ways?

An instructor is assigned a two-day, entry-level computer class for eight employees of a large
corporation. The first morning, the learners state that they have been told that their performance
will be evaluated on the basis of how well they can transfer new computer skills to job-related
tasks. They are resentful and unwilling to participate. The situation described supports which of

the following conclusions?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To motivate the learners to apply themselves to learning the complex subject matter of a
course
ACTION: At the beginning of the course, the instructor explains how the skills taught in the course
will qualify the learners for higher-paid positions within their company.

Which of the following would BEST serve as a post-course evaluative report to a client on
attainment of course objectives?

When recommending revisions to existing materials and suggesting new programs and activities,
the trainer should first communicate with which of the following groups?

The instructor is delivering course material regarding a new software application that a company is
considering rolling out. The application has not been released in retail and has only been made
available to specific companies. Which of the following is an appropriate action for the instructor to
take to gain credibility for the delivery of this product?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To develop skills involving teamwork, collaboration, and problem-solving
ACTION: The instructor moderates group discussions and group exercises.