An instructor is delivering a new edition of courseware that has been delivered previously. During
the lab portion, several learners report an error that had not occurred previously. The error affects
the outcome and, therefore, the key learning concept. Which of the following is MOST appropriate
for the instructor to do in this situation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To anticipate foreseeable difficulties that a class may have in understanding course
material
ACTION: Develop supplemental course materials based on the instructor’s technical knowledge
and teaching experience in this area.

On arrival at the training site, an instructor discovers that the student manuals relate to the
previous version of the software. It is impossible to get the correct version in time for the class.
The BEST way for the instructor to deal with this problem is to:

An instructor notices that the projector image is very dim, signaling that the bulb needs to be
replaced. Learners seated in row two and beyond cannot distinguish the diagram being projected.
No replacement bulb is available. In this situation, the MOST appropriate action for the instructor
to take is to:

A learner is giving a media-enhanced presentation. During the visual portion of the presentation,

the video screen goes blank. What should the instructor attempt to do first?

During a break in a class, a trainer receives an e-mail from a friend that contains a joke that would
fit nicely with the next topic. The joke contains a questionable punch line that is related to cultural
differences, but the members of the class do not appear to be part of the cultural group the joke
might offend. The trainer should:

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal.
Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To create applicable, real-life scenarios that relate to the day’s curriculum
ACTION: After a brief topical introduction, the instructor breaks the class into small groups to
brainstorm scenarios. The instructor moves from group to group, giving direction and input.

A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the trainer with
blank expressions. When the trainer asks questions designed to determine whether the class

understands the concept, most learners look away.
Which of the following actions by the trainer prior to the lesson would MOST have helped prevent
the reactions described above?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To create a hospitable learning environment for learners who are new to the course’s
subject matter and who are uncomfortable
ACTION: The instructor begins the course with a role-playing game that is designed to make the
learners feel at ease and initiate active participation.

In the demonstration of a new product to a group of potential users, which of the following is the

MOST effective way to hold the audience’s attention?