For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To use effective and appropriate presentation skills
ACTION: During a technical class, the instructor has been lecturing for approximately 30 minutes.
The material that is being covered will never be described as exciting, and the class is visibly
beginning to get restless. The instructor continues to lecture, but, for a moment, softens the vocal
tones until finally there is silence. After a moment, the instructor continues with a normal tone of
voice.

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve

the goal.Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To respond in a manner helpful to the rest of the class to a learner who asks relevant
questions but asks them frequently.
ACTION: Restate the question, if necessary, to clarify it and then direct the QUESTION NO: to the
class.

During an exercise in a computer class, the instructor notices that the learners appear to be
helping one another keep up with the activity. The instructor asks the class if there are any
questions. No one responds. Which of the following should the instructor do to make sure learners
understand the activity?

Training that teaches skills as they are needed is a powerful training tool for which of the following
reasons?

An instructor notices that the scheduled time to end a lesson is approaching and the closing
activity requires more time than is available. Learners are scheduled to begin a new lesson with a
new instructor shortly. Which of the following is the BEST action for the instructor to take?

An instructor has reviewed and adjusted the course material. Despite this, a small number of
learners are having difficulty keeping up with the rest of the group. Which of the following
describes how the instructor should BEST proceed in this situation?

An instructor is delivering an intense half-day session on a particularly dry subject. The learner
group is comprised of managers from all divisions within the company. Advance reading material
has been provided to the learners. The instructor is BEST able to meet the different levels of
learner interests at the session by:

The instructor is delivering a highly complex process to a group of students asking each to provide
a question pertaining to the subject matter. This is an illustration for which of the following training
techniques?

A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the instructor with
glazed expressions. When the instructor asks questions designed to determine whether the class
understands the concept, most learners avert their eyes. The learners’ reactions MOST probably
indicate which of the following?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To establish instructor credibility
ACTION: The instructor uses several real-life scenarios related to the focus of the course.