A company has just finished evaluating the performances of two instructors it used over the past
year. It found that one instructor who mixes role-play, small group activity, and oral reports from
learners with lectures has been consistently more effective than the other who only teaches by
lecturing. What should be recommended to the less effective instructor?

Active listening techniques include all of the following EXCEPT:

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To begin presenting the course content with as little delay as possible
ACTION: Write housekeeping details, such as bathroom locations, on the chalkboard. Hang large
posters outlining key course content on the walls.

During the presentation of a standard course at a training center, an instructor notes several topics
that were not included in the course that the instructor believes are relevant and important. The
instructor also notes several topics that were included that the instructor believes are obsolete or
much less important than the omitted topics. Which of the following actions should the instructor
take at the end of the course?

An instructor has just completed an instructional assignment that the instructor believes was less
than successful. A variety of unexpected problems surfaced during the course, some of which
were beyond the instructor’s control. All of the following difficulties should be reported to the
training manager who schedules training sessions EXCEPT:

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To teach a complex concept to beginning learners
ACTION: The instructor presents the concept and uses color graphics on an overhead projector to
show how the concept applies to what the learners already know.

Instructors can assume each of the following about different learners EXCEPT that they:

For this question, determine whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To evaluate the effectiveness of an instructor’s presentation techniques delivered to a
group of participants
ACTION: Place a video camera in the classroom to record the instruction given during class time.
Review the videotape at the conclusion of the class and self-critique of the techniques observed.

A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the trainer with
blank expressions. When the trainer asks questions designed to determine whether the class
understands the concept, most learners look away. Which of the following actions by the trainer
prior to the lesson would MOST have helped prevent the reactions described above?

During a two-day workshop, the instructor monitored learner understanding by asking questions to
the group in general. These questions were always answered correctly. However, many learners
performed poorly on the end-of-course exam. Which of the following describes the error the
instructor has MOST probably made in this situation?