A learner makes an inappropriate comment during class introductions and continues to do so
during smallgroup interaction. The instructor should first take which of the following steps?

A large company expects all new employees to complete a training program on inventory
software. Although the class is mandatory, the retention rate for the program is an unacceptable
40 percent. The instructor suspects that the learners have inadequate preparation for the training
program. According to accepted instructional practices, which of the following is the BEST step for
the instructor to take next to address this situation?

An instructor is teaching a class that is making little progress. The learners are employees of two
recently merged companies with very different corporate cultures. These differences have resulted
in nonstop bickering that is not related to the course material. Which of the following approaches

should the instructor use in this situation?

An hour into the first day of a four-day workshop, and instructor realizes that crucial vocabulary for
the workshop is virtually unknown to the participants even though this vocabulary was assigned as
pre-workshop preparation. Which of the following is the BEST course of action for the instructor to
take?

Which of the following provides the MOST support for implementing a variety of standard
instructional methods?

The instructor learns that the participants in an upcoming training course have diverse educational
backgrounds and work histories. The instructor should respond to this information in which of the
following ways?

During a lecture presentation, it is most important to ask learners for questions and comments
when the:

An instructor was unable to cover the last concept in the course, yet test results from the last day

indicated that all members of the class correctly answered questions addressing this concept. In
this situation, what should the instructor have done?

Having determined that some learners are unfamiliar with computers, the instructor gives these
learners an overview of computers to familiarize them with the vocabulary and concepts before the
start of the actual course. Which of the following learner characteristics did the instructor take into
consideration?

It is the first day of a three-day computer course. One-half of the learners are there on an
involuntary basis and are irritated. Which of the following describes the action the instructor should
take at the beginning of the course?