An administrator receives multiple reports that users cannot access a secure website hosted on a
server the administrator manages. The administrator investigates and discovers that the reason
users cannot access the secure site is because:

A user in the accounting department reports that print jobs are not printing. A user in the software
development department also cannot print to the same printer, but can print to two other printers
on different print servers. Which of the following should be the administrator’s FIRST step?

A user is unable to save an image file to their home directory on a server. The server technician
checks the disk space and ACL on the user’s home directory and finds that the user has enough
space and required access to write to the directory. Which of the following is the MOST likely reason
why the user is unable to save the file?

A user changed departments from sales to accounting. The user is unable to access the shared
network drive containing the accounting department’s files. Which of the following should a
technician check?

A server with a number of graphics cards installed was recently upgraded with additional graphics
cards. Once the server is started, the system powers off unexpectedly. Prior to the upgrade, the
server was stable and exhibited no odd behavior. Which of the following is the MOST likely cause
of the problem?

After starting an operating system installation from DVD, a system administrator goes to work on
another task and comes back to find the server back at the installation start screen. Which of the
following should be done to correct this problem?

A blade server indicates it has a failed hard disk in Slot 0. This is the third instance of Slot 0 disk
failure in three months. Which of the following is the MOST likely cause of the failed hard disk in
Slot 0?

A technician is working on a server that is experiencing network connectivity issues. The technician
replaces the NIC on the server, but this does not resolve the issue. Which of the following

troubleshooting steps should the technician do NEXT?

Which of the following troubleshooting methods would be performed after resolving an issue?

A system administrator is asked to set up several physical file servers that have recently crashed
due to a power failure. Which of the following documents should the administrator refer to in order
to complete this task?