After greeting the customer, getting a brief description and validating the symptom, which of the
following is the next step?

Which of the following commands is commonly used to test the connectivity from computer to
device on a network?

While printing the customer receives a message XG2 Call Service on the display of the device,
where should the technician FIRST look for information on this message?

A customer reports that some of their documents have extra spaces between the paragraphs.
Which of the following is the MOST likely cause of this issue?

A user reports that they cannot print, which of the following is the next step?

A user wants to have the color from the printer more closely match their display, but other users in
the office are happy with the current color output. Where would a technician look to adjust the
color output from the print device?

Which of the following is a scanner driver?

Which of the following is used to adjust the exposure on a scanner?

Which of the fol owing would be the MOST suitable method of printing for a small office with four
workstations and one MFD?

Which of the following is used for reducing output from an MFP evenly in feed and crosswise
directions?