On an output page with a large red square printed on it, a thin yellow line can be seen along the
lead edge of the square. Which of the fol owing would correct this problem?

A technician has contacted technical support but has still not resolved the problem. Which of the
following should be the next step?

Before contacting technical support, a technician notices that the firmware version is three
revisions out of date. Which of the following should be the next step to take?

After installing a new magenta photoconductor unit, red output color is very light. Which of the
following procedures should be carried out?

Using a magnifying glass, a customer has noticed a series of yellow spots at intervals in the
background of copied pages from a laser MFD. Which of the fol owing is the explanation for this
phenomenon?

In which of the following sections of the MFD would a Teflon coated roller be found?

A customer reports that all the users are unable to print to a device, but the device shows ready.
Which of the following items should be checked FIRST?

A customer reports that they are not able to scan to a shared folder from a new MFP device. After
further investigation, the technician discovers that no one in the office can scan to the folder and it
is visible to all users. Which of the following is the MOST likely cause?

A customer has a document that was formatted for large size media but needs to print the
document in a smaller size. In which of the following would this adjustment occur?

A customer reports that they are unable to print to their device. The technician discovers that no
one in the office can print to the device but it is ready and can be pinged. Which of the following
should the technician check FIRST?