A technician is onsite working on an MFD and calls technical support for assistance. The technical
support asks the technician for the device details. Which of the following would be the BEST
response?

A technician finishes working on a clients unit and is preparing to leave when the client asks them
about the problem they were having. Which of the following is the BEST way to respond?

A technician is called back to a client for an issue that was repaired the day before. The client is
very upset that their unit is broken again. Which of the following is the BEST way to respond to the
client on arrival?

Which of the following are the FIRST steps in the general troubleshooting process?
(Select TWO).

Which of the following are the FINAL stages in the general troubleshooting method? (Select
TWO).

Which of the following does the DHCP protocol do?

When working on exposed components, a wrist strap is worn to:

If a print coming out from the device has regular, evenly spaced, dark marks in the direction of the
media feed; the cause of the problem is from:

Which of the following terms refers to the name of a color range?

Lines running from lead to trail edge of received faxes would indicate a problem with the: