Which of the following would be the BEST action to take if a technician is unable to resolve a
customer issue with a device?

Which of the following would be the BEST action to take after technical support has given a
recommendation for a service issue?

When entering a customers location which has a receptionist, the FIRST step a technician should
take is:

During the laser printing process, how does the laser form the latent image on the
photoconductor?

Which of the following steps in the laser print process involves the use of a cleaning blade or
brush?

During the fusing process, which of the following are used to fix the toner to the media? (Select
TWO).

Which of the following paper sizes is closest to A4?

A device reports jams each time it attempts to print, regardless of the paper source. To resolve the
problem, the technician should:

Which of the following internal test pages should the technician print to obtain the device settings?

Printing the driver test page verifies which of the following?