If a customer complains that their multifunction device has white lines on the images, in the lead
edge to trail edge direction, when scanning and sending faxes, the technician should FIRST:

When scanning a color document all of the following file types can be created EXCEPT:

TWAIN compliant scanning devices also require which of the fol owing in order to enable
communication to a workstation?

A customer needs the MAC address for their device, where is the MOST likely place a technician
would get this information from?

A customer wants to scan a picture that wil be used in a word processing document, which of the
following file format should they use?

A customer calls to report that the scan images are taking up too much space on their server. The
customer tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN
driver in the ADF mode. Which of the following is the MOST likely cause of the excessive space
usage?

When a technicians toner vacuum starts losing suction power, the MOST likely thing a technician
should do is:

After gathering information in regards to a service issue, the next thing a technician should do is:

Which of the following is the correct order of the steps, from beginning to end, for the general
troubleshooting methodology?

Which of the following is MOST important when calling technical support to solve an issue with a
device?