The purpose for error correction mode (ECM) on fax devices is to:

There is a number commonly listed on MOST packages of paper. Which of the following does this
number indicate?

The user reports the printer works in monochrome, but does not print in color. Which of the
following are possible problems? (Select TWO).

A customer has replaced their old printer with a new MFD. The new device has the same settings
as the old one. The old device is moved to another location and now the old device fails to print.
Which of the following is a possible source of the problem?

When transporting or moving a device, which of the following steps needs to be observed to
ensure personal safety? (Select TWO).

A customer recently reported that their print quality was poor. Upon arrival, it is discovered that the
printer is set in a closet on a very high shelf. Which of the following is the technicians next step
before servicing the device?

While onsite a technician discovers the customer is in the process of evaluating a printer from a
competitor. Which of the following should be done?

A customer places a service call stating they cannot send or receive any faxes. The device is able
to make copies though. Which of the following should the technician check?

A customer has recently moved the fax machine to a different location in the same building. They
are not able to send or receive any documents. When the technician arrives at the location there is
no dial tone on the line, but the customer can plug a phone into the same jack and place a

telephone call. Which of the following is causing the problem?

When performing a service call for an ADF jamming issue, why should the technician check the
fuser rollers?