Which of the following connector types is commonly used with the NIC in a networked device?

Which of the following connector types is commonly used for the telephone jack on a fax
machine?

Which of the following allows access to another network segment?

A client is complaining about the speed at which large documents are printed. Which of the
following would be a suggestion for improving this performance?

Which of the following would be a good example of an open ended question used to gain insight
about a failed device?

A technician is working on a multi-function device at a repair facility and identifies a failed part that
needs to be replaced. The part is not in stock and will take three days for delivery. Which of the
following is the BEST way for the technician to handle this situation?

When communicating with a client which of the following situations would be BEST served by
asking a closed ended question?

Which of the following is a good communication practice for a technician to use when explaining
the cause of a device failure to a client?

A customer is using a remanufactured toner which has caused damage to the fuser unit and wil
require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner
causes the warranty to be voided. This is now a chargeable service. Which of the following is the
BEST response from the technician?

Due to traffic a technician has arrived late to their first call, and has three other calls to do that day.
Which of the following is the BEST action to take?