A customer states that every time they scan a legal size document on the flatbed portion of their
MFD, it always cuts off the last three inches of the document but when they make a copy on the
flatbed it is fine. Which of the following should the technician advise the customer to do?

A customer is trying to scan a photograph on their MFD but states that it takes too long and locks
up their PC. Al of the following are causes of the issue EXCEPT:

A customer is printing a document on transparencies using the multipurpose bypass tray on their
laser printer; the page was picked up but never exited the printer. Which of the following could
cause this issue?

Which of the following components can be found in the ADF unit on a multifunctional device?

A CCD based scanner unit wil consist of which of the following components?
(Select TWO).

A customer states that their fax machine can print received faxes correctly but everything they
send out has a thin black line from the leading edge to the trailing edge. Which of the following
components can cause this issue?

A technician is onsite performing preventative maintenance on a color copier. The technician
remembers that they need to make an important personal phone call and their cell phone does not
have coverage in this area. Which of the following would be BEST to handle this situation?

A client is trying to get some information from the manufacturer of one of their devices and has not
been able to get the needed information. The client asks that the technician, whose company
services al of their products, to contact the manufacturer of this device to get this information.
Which of the following is the BEST way for the technician to satisfy the client?

Which of the following security settings would provide the BEST protection on a device connected
to the network through a wireless connection?

Which of the following is a wireless technology using radio waves?