When onsite repairing a printer the technicians cell phone rings and it is a personal call, how
should the technician handle this?

When arriving at the customers location, two different users describe the problem, and from their
description it seems to be two separate problems. Which of the following is an appropriate step to
take?

Which of the following type of lamp is used for heating a fuser?

Scheduled preventative maintenance visits should be carried out:

How should a service representative provide closure at the end of a call for a client?

Which of the following is the FIRST step a technician should take when troubleshooting a device
issue?

Which of the following devices can route electrical signals only when activated by an external
control signal?

Which of the following failed components would be responsible for the fuser unit not heating
properly?
A .Halogen lamps

Which of the following items can be used as a discharge lamp?

Which of the following types of media would MOST likely cause above normal amounts of
machine jamming?