While onsite a technician finds that the paper is stored outside of its protective wrapper. Which of
the following would be the proper way to advise the clients on proper paper storage?

A technician receives a call from a client who is having a repeat issue with a copier. The client is
upset and demands that the technician come out and fix the issue. The technician was not the
original technician to work on this issue but is aware of the problems it has had. Which of the
following should the technician do to address this issue?

A technician is onsite working on a multi-function device. While performing the repair a user
approaches the technician and begins to ask questions about using a feature on the device. Which
of the following is the BEST way for the technician to handle this situation?

After installing a new network printer a technician notices that a valid IP address has been
automatically assigned to the printer. Which of the following would allow this to occur?

Which of the following utilities would help a technician verify communication to a printer over the
network?

Neither the link or activity indicator lights on a NIC for a device are illuminated. The device cannot
be reached by any computers across the network. Which of the following is the BEST step for a
technician to take to begin troubleshooting?

A technician is attempting to connect their laptop to a networked MFP device to prove connectivity.
Which of the following cable types must be used?

Which of the following cable types has the greatest resistance to electromagnetic interference
(EMI)?

A new printer has been added to a network that transmits at 100Mbps. Which of the following NIC
settings would allow this printer to function BEST on this network?
(Select TWO).

A NIC uniquely identifies a network device through which of the following?