A technician is developing a shortcut sheet for thenetwork to be able to assist in future troubleshooting
scenarios. Which of the following should the network devices have to ease manageability efforts?

A technician is troubleshooting a computer that will not connect to the Internet. The PC is connected to the
network. Which of the following tools should the technician use FIRST to understand the NIC configuration?

A user reports that several spots within the company’s office have intermittent connectivity issues with the
newly installed wireless network. There are severalWAPs located around the office to provide a strongsignal
wherever the users are. Which of the following is the MOST likely cause of the problem?

Ann, a new user, has a workstation that has connectivity to the printer located in her department, butcannot
access the Internet. The result of an ipconfig command on Ann’s workstation is as follows:
IP address: 192.168.0.124
Subnet Mask: 255.255.255.128
Default Gateway: 192.168.0.254
Which is MOST likely preventing the user from accessing the Internet?

A customer is implementing a VoIP infrastructure using an existing network. The customer currently hasall
network devices on the same subnet and would like the phones to be powered without the use of an AC
adapter. Which of the following features should be enabled and configured to allow for reliable performance of
the VoIP system? (Select THREE).

A customer is having problems connecting to a wireless network in a shared office space. The customer can
detect several other wireless network signals. All of the wireless networks have different SSIDs but several are
using the same encryption type. Which of the following should be configured on the customer’s wireless
network to improve connectivity to the wireless network?

Users at a remote site are unable to establish a VPN to the main office. At which of the following layers of the
OSI model does the problem MOST likely reside?

A network technician is setting up a wireless access point that would only allow a certain laptop to be able to
access the WAP. By using ACL, which of the following would be filtered to ensure only the authorized laptop
can access the WAP?

Which of the following is the common port used for IMAP?

A company has just installed a new network switch for an expanding department. The company is also piloting
the use of a VoIP phone system for this department.Which of the following should be enabled on the new
network switch?