Joe, a remote user, has called the helpdesk with an issue on his machine. The technician would
like to remote into the machine for troubleshooting but does not know the IP address or host
name. Which of the following commands can the technician ask Joe to execute to gain this
information?

A user’s workstation is experiencing multiple errors when trying to open programs. Which of the
following log files should the technician review to assist in troubleshooting these errors?

Which of the following allows an administrator to reference performance and configuration
information if there is a problem on the network?

Which of the following devices is utilized to ensure traffic does not become congested while
traveling over redundant links?

Which of the following devices can be utilized to monitor and block websites accessible by a
company?

A technician sees suspicious traffic coming from a computer connected to a WAP. Which of the
following can be used to stop this traffic while troubleshooting the problem?

An organization finds that most of the outgoing traffic on the network is directed at several Internet
sites viewed by multiple computers simultaneously. Which of the following performance
optimization methods would BEST alleviate network traffic?

A technician is troubleshooting Internet connectivity for a PC. Which of the following is MOST
likely the reason for Internet connectivity issues upon inspecting the routing table?

Which of the following methods would be implemented to correct a network slowdown caused by
excessive video streaming?

Users inform an administrator that the network is slow. The administrator notices the bulk of the
traffic is SIP and RTP traffic. Which of the following could the administrator do to help BEST
alleviate the traffic congestion for the users?