Which of the following reasons would MOST likely be used to implement QoS and traffic shaping
solutions?

Ann, a network technician, has been troubleshooting a connectivity problem in the LAN room. Ann
has diagnosed the problem and implemented a solution. Which of the following would be the
NEXT step?

A network technician is troubleshooting a user’s connectivity problem, and has determined a
probable cause. The technician is at which step in the troubleshooting methodology?

In a SOHO environment, placing a VoIP unit on the outside edge of a LAN router enhances which
of the following network optimization methods?

A technician decides to upgrade a router before leaving for vacation. While away, users begin to
report slow performance. Which of the following practices allows other technicians to quickly return
the network to normal speeds?

Which of the following will allow a technician to monitor all network traffic when connected to a
mirror port?

Which of the following would a network administrator recommend to satisfy fault tolerance needs
within the datacenter?

Which of the following would MOST likely be used by a network administrator to test DNS
resolution?

A technician is developing a shortcut sheet for the network to be able to assist in future
troubleshooting scenarios. Which of the following should the network devices have to ease
manageability efforts?

A technician is troubleshooting a computer that will not connect to the Internet. The PC is
connected to the network. Which of the following tools should the technician use FIRST to
understand the NIC configuration?