Which of the following phenomenon results in decreased signal levels due to passing through a
solid structure?

When a new building WiFi system is installed, a map is built in order to understand where the
system provides access to the network. Which of the following maps will aid the help desk
technician in troubleshooting connectivity issues?

Joe, a help desk technician, is receiving multiple calls that WiFi is not working in a new area of the
building. Joe determines that the coverage should be adequate. Which of the following would be
the recommended escalation procedure?

It takes a user 20 seconds or more to send mail from a remote location, and experiences
intermittent slowness during web browsing. The technician determines that the network signal is
adequate. There is a large meeting in the conference room adjacent to the user. Which of the
following conditions is MOST likely occurring?

After upgrading the email program, a user cannot access email. The technician verifies the email
account is configured properly. Which of the following should be checked for accuracy? (Select
TWO).

Which of the following is required to connect to a WiFi network?

High availability procedures include which of the following?

A user traveling overseas is in a place where there is access to WiFi. The user can receive email
and talk using VoIP, but cannot place or receive phone calls. Which of the following is the MOST
likely cause of this issue?

After registering a device for use with the corporate MDM server, Joe, a user, is unable to receive
corporate email. Joe can send and receive personal email, SMS messages, access Internet sites
from his device, and place phone calls. Other users are able to access their email from the same
server. Which of the following is the MOST likely cause of the problem?

The proper order to configure a mobile device for use with an MDM system is: