A user would like to run a copy of Windows XP for testing; however, the user is currently using a
Windows 7 PC. Which of the following technologies should a technician recommend in order for the
user to have access to both systems simultaneously?

When putting a mobile device into airplane mode, which of the following features is typically
disabled? (Select TWO).

IT suspects that other people are frequently making changes to a computer when a user leaves their
desk. Which of the following security policies can be implemented in order to prevent this situation?

A client has asked a technician about drive sanitation and wants to know what the difference is
between overwriting a drive and formatting a drive. Which of the following would be the BEST
response from the technician?

Windows Virtual PC is designed to:

Which of the following is a new feature of iOS 5?

The technician is dispatched to look at a user’s laptop. The user reports the system shuts down after
30 minutes of field use. The technician notices the battery is not fully charging. Which of the
following should the technician perform to resolve this?

A new application is installed which adds three new services to a customer’s PC. The customer asks
for help, because the new application will not start. A technician investigates and finds that one of
the services has failed to start. They attempt to manually start the service but it fails. Where should
the technician look NEXT for more information? (Select TWO).

A technician is installing a new wired router and needs to disable all the ports currently not in use.
The documentation for router mentions the web interface for the router is available by default at
192.168.1.1. In which of the following ways would the technician go about doing this?

A technician is changing out a toner cartridge in a high volume printer. As they are removing the
empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area.
Which of the following should the technician do NEXT?