A technician would like to limit computer access to certain users. Which of the following should be
configured?

A user’s computer will not boot. A technician notices four indicator lights on the backside of the
computer. Two of the lights are green, and two are amber. Which of the following documentation
should the technician read to determine what the lights are indicating?

Which of the following options is MOST likely active on a network of three workstations, running
Windows 7 Home Edition x64, to enable File and Print sharing?

A technician is reconfiguring an email account for off-line mode. Which of the following will describe
the expected time of account synchronization with the email server?

An entry level network analyst calls and is not sure which Windows OS features to use to check for
users who are currently logged on. Which of the following features would BEST assist this analyst?

Which of the following common security threats could be occurring when a user calls and requests
his co-worker’s password?

A technician has a client’s laptop that is randomly shutting down. Which of the following is the FIRST
step of the troubleshooting theory that the technician will perform to resolve the laptop’s issue?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time.
Which of the following tools would BEST be used to accomplish this?

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7
application?

A customer calls and states the new plasma display they just received has yellow spots all over the
screen. Which of the following is the MOST likely cause of this issue?