A technician notices that a computer is making a loud clicking noise but continues to run. System
speed is barely affected, but they cannot access certain drives. These are the symptoms of which of
the following?

A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST way
for the user to still access and edit all of their data?

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The
technician installs the network card, loads Windows XP drivers that came with the network card, and
reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the
computer to boot up properly. Which of the following should the technician perform to resolve this
issue without any data loss? (Select TWO).

In which of the following operating systems does Windows XP mode come as a free download to be
used for application compatibility?

The Aero feature is found in which of the following operating systems? (Select TWO).

An audio visual company has decided that they want to migrate from Windows XP Professional SP2.
The company has a domain network. A technician is tasked with selecting an operating system.
Which of the following should the technician select?

A technician is installing and configuring a SOHO wireless network for a client. The client only wants
five authorized computers to connect to the network with a defined IP range. Which of the following
should the technician configure on the router? (Select TWO).

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer.
The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to
obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to
resolve this issue? (Select TWO).

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other
network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG
from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps
should the technician perform FIRST to troubleshoot this issue?