A user’s CRT display is not displaying colors correctly. Turning the display to the right or left
sometimes temporarily corrects the problem. Which of the following should the technician check?

A laser printer is producing completely blank sheets. Which of the following processes should the
technician check FIRST?

A Windows user states that every time they hit certain letter keys on their notebook, a number
appears instead of the letter. Which of the following items is MOST likely the cause of this problem?

A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem.
Which of the following is an OS built-in tool that can be used to test this problem?

Which of the following should be regularly scheduled to fix hard drive errors?

A user is experiencing slow performance with their computer. A technician suspects the computer
has a virus and runs antivirus software. A virus is found and removed, but the performance issue is
not resolved. Which of the following should the technician perform NEXT?

After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not
scan any documents. Which of the following is the MOST likely reason of the issue?

After replacing a motherboard on a customer’s laptop for a no sound issue, a technician realizes that
there is intermittent wireless connectivity on the laptop. Which of the following should the
technician perform FIRST?

The benefit of MAC filtering in wireless networking is that the network:

A technician is trying to request a new IP address to a customer’s computer through the command
prompt. Which of the following commands should the technician use?