A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected”
message. Which of the following is the FIRST thing the technician should check to troubleshoot the
issue?

Which of the following software types would need to be installed on a mobile device to help prevent
data from being viewed if the device is lost?

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the
patch panel?

Which of the following is the BEST tool for a technician to use to make sure the network wires are
securely fastened in a wall jack?

Which of the following is the BEST tool for a technician to use to make sure the network cable is
securely fastened in the RJ-45 connector?

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a
client’s machine. The technician has verified system functionally. Which of the following is the NEXT
step in the troubleshooting theory?

A client reports that their VoIP phone screen displays duplicate IP address. Which of the following is
the FIRST action to try to resolve this problem?

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of
the following Windows 7 functions will resolve this?

A user gets an error message that the trust relationship to the domain has been broken. Which of
the following can be done to resolve this from the client desktop?

Which of the following resources is MOST important for accessing remote virtual environments on a
client machine?