A technician wants to know if a PC has an embedded wireless card. Which of the following tools
should be used?

A technician notices multiple disk errors in the Event Viewer. Which of the following tools would
BEST diagnose this issue?

Which of the following BIOS boot methods allows a system to boot from a remote server?

Which of the following helps to prevent virus infections from USB flash drives?

Which of the following settings MUST be configured in order to turn on a VoIP phone?

A user is trying to access an application on their home machine from work. The user sets up port
forwarding on their router but is still unable to connect to the application. Which of the following
should be the user’s NEXT step in resolving this issue?

Which of the following security threats are MOST often delivered via email? (Select TWO).

The customer reports their PC freezes up everyday around the same time. Which of the following
utilities would be BEST to check for any error codes?

A user is looking for the Application Data directory in their profile but cannot see it. Which of the
following Control Panel options would correct this?

While configuring a new email application that uses POP3 for a customer, the technician determines
the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail
traffic through the firewall?