Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but
whenever it is unplugged it immediately shuts down. Which of the following should the technician
do?

A technician recently created an email account for a new user, Joe. On the second day, Joe reports
his email account is full of spam even though he has not given out his address. Which of the
following should the technician do to resolve the issue?

DRAG DROP
Drag the appropriate items on the left to correct order on the right.

DRAG DROP
Drag the correct Windows version on the right to correct column on the left.

A user is having trouble connecting to the Internet. Which of the following commands should a
technician use, from the user’s workstation, to ensure that the workstation has a valid IP address?

Which of the following operating systems supports full BitLocker functionality?

Which of the following protocols could a technician use to connect a smartphone to an email server?
(Select TWO).

Which of the following should a technician do FIRST to secure a mobile device?

When running Windows XP, which of the following would give a list of switches for the CHKDSK
command?

Which of the following commands would a technician use to move one directory above or below the
one the technician is currently in?