An unauthorized user observing system security procedures is known as:

Privacy filters applied to users computer screens are used to combat which of the following security
risks?

A critical server was replaced by the IT staff the previous night. The following morning, some users
are reporting that they are unable to browse to the Internet upon booting their workstations. Users
who did not shut down their workstations the previous day are able to connect to the Internet. A
technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192.168.1.101
Netmask: 255.255.255.0
DHCP Server:192.168.1.1
DNS Server:192.168.1.2
Default Gateway:192.168.1.1
Given the above report, which of the following is the cause of why some workstations are unable to
browse the Internet?

Which of the following is solely designed to avoid detection by an antivirus program by using the
underlying operating system to its advantage?

Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”
Which of the following is generating this error message?

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the
Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench
system to attempt a recovery. After trying to access the drive on the bench computer, the following
message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is
the reason that this error is displayed?

A technician is tasked with repairing a Windows 7 system including the removal of recently installed
files and software. Which of the following system restoration methods would be the LEAST
destructive way to achieve this?

A user, Ann, reports that her computer is able to connect to devices on her local network but not on
the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?

Ann reports that printouts from the department laser printer have become faded. She has already
replaced the toner cartridge. Which of the following is the MOST likely component causing the faded
printing?

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the
device manager and does not see a wireless networking card or any unknown devices. Which of the
following should Joe do FIRST?