For the last year, a company has gathered statistics on the most common security incidents. The
highest percentage deals with opening email attachments that contain malware. Which of the
following would mitigate this issue without reducing productivity?

A company wants to ensure that the latest cyber security threats are known to the employees across
the enterprise to minimize occurrences. Which of the following should be implemented?

Which of the following operating systems can be upgraded directly to Windows 7 Professional by a
default installation? (Select TWO).

A technician has finished replacing the network card in a laptop and has verified full system
functionality. Which of the following troubleshooting steps should the technician take NEXT?

A technician is implementing a SOHO wireless network for Company A that shares a floor with
Company B. Which of the following would BEST secure the wireless network so that only Company A
employees are allowed access?

A technician enabled remote management on the small office WAP to manage this device from
another location. Users are reporting that the WAP has changed its SSID without anyone’s
knowledge. Which of the following would prevent this from occurring?

A technician has configured the ability to connect to a small office server using remote desktop from
a workstation within the office. The technician has reviewed logs that show constant brute force
attacks to that server from outside the network. Which of the following would prevent this from
occurring?

Which of the following is an example of client-side virtualization?

Laptops and tablets have which of the following in common?

Joe, a technician, would like to map a network drive when he starts up his computer in the morning.
Which of the following commands would he use to accomplish this task?