Ann, a network technician, has been troubleshooting a connectivity problem in the LAN room. Ann
has diagnosed the problem and implemented a solution. Which of the following would be the
NEXT step?

A network technician is troubleshooting a user’s connectivity problem, and has determined a
probable cause. The technician is at which step in the troubleshooting methodology?

Users are reporting that some Internet websites are not accessible anymore. Which of the
following will allow the network administrator to quickly isolate the remote router that is causing the
network communication issue, so that the problem can be reported to the appropriate responsible
party?

Ann, a new user, has a workstation that has connectivity to the printer located in her department,
but cannot access the Internet. The result of an ipconfig command on Ann’s workstation is as
follows:
IP address: 192.168.0.124
Subnet Mask: 255.255.255.128
Default Gateway: 192.168.0.254
Which is MOST likely preventing the user from accessing the Internet?

In a SOHO environment, placing a VoIP unit on the outside edge of a LAN router enhances which
of the following network optimization methods?

A technician decides to upgrade a router before leaving for vacation. While away, users begin to
report slow performance. Which of the following practices allows other technicians to quickly return
the network to normal speeds?

Which of the following is the common port used for IMAP?

Which of the following will allow a technician to monitor all network traffic when connected to a
mirror port?

Which of the following would a network administrator recommend to satisfy fault tolerance needs
within the datacenter?

Which of the following network protocols is used to resolve FQDNs to IP addresses?