A company accepts a proposal from a software vendor. The implementation plan objectives
should be determined by the:

When gathering client documents for consideration, which individual or group will provide the
MOST critical information?

A company needs to capture 2,000 outgoing e-mails per month. The e-mails are 30 KB each in
size. What is the annual storage space required?

A customer wants a comprehensive quote / budget from vendors in response to a Request For
Proposal (RFP). The customer wants all elements of the project factored in the quote. What kind
of budget model is the customer seeking?

A mainframe-based company would like to make bills available online while continuing to mail
them to the customer. Customers, as well as customer service personnel, will view these bills.
What type of solution is MOST appropriate?

Which method of indexing would be the MOST labor intensive?

After presenting a solution, feedback regarding the solution needs to be obtained. This feedback
can be BEST obtained through:

Two alternatives exist for storage technology on a given solution. If they both meet the customers
needs, the consultant should FIRST:

A client wishes to establish a Document Management System (DMS) for handling a large volume
of standard documents to be scanned. The client wants to enable search capabilities for certain
information on the documents. Which of the following is the MOST appropriate solution?

An end-user wants a user interface that is easy to personalize, will allow for new applications to be
added, and will allow for inter-application communication. Which of the following interfaces will
meet these requirements?