A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician
take to resolve this issue using best practices?

A customer’s Windows 7 Home Premium computer displays a stop error and automatically reboots. Which of the following system utilities can a support technician
use to find more information about the cause of the error?

Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC?

A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations
completed as soon as possible. Which of the following installation methods should the technician use?

A technician is installing a wireless network and wants to limit the signal available outside the building. Which of the following would help accomplish this?

A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this
tablet. Which of the following email server setting types would the technician use to accomplish this task?

A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools
should the technician use to view the system performance?

A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are
not available on the wireless connection. Which of the following would be causing the issue?

Which of the following Windows utilities would MOST likely be used to identify system errors?

A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the
following cloud concepts does this represent?