A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician
use to test this theory?

Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and walks to a printer to retrieve documents. Joe is then
required to type in his username and password to unlock the computer. The technician looks at the settings on the PC and notices that the screensaver and screenlock options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely cause of this issue?

An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other
applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two
years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?

Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is
required to log in. Which of the following is causing this?

After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The
malware disables the computer’s antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking
loss of the user’s data?

A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following

should be done throughout the day to BEST resolve this issue?

A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts.
After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while
preventing data loss?

A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps
recently. Which of the following might be the cause of the issue?

Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue.
Which of the following methods can the technician use?

A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST
when responding to the problem?