A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the
user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames.
Which of the following file systems is causing this to occur?

Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it
unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the
following?

The type of security threat that uses computers or other networks to accept and pass on viruses is called:

A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has
been published on the Internet. Which of the following is the FIRST step in implementing a best practice
security policy?

A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for aPIN. Which of the following should be done NEXT?

An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST
likely cause of this issue?

A technician has been tasked with limiting the users who can connect to a network printer located centrally
within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?

A network administrator is unable to install programs on a workstation. Which of the following is MOST likely
the reason the administrator is not able to install applications?

A technician is tasked with setting up a user’s webmail on a tablet, phone, and laptop. The user would like the
data synced to all three devices. Which of the following items can be synced to the devices via webmail?
(Select THREE).

A technician contacts the network administrator to request a list of all static IP addresses in the building. Which
of the following server roles would the technician MOST likely review to find that information?