A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine.
Which of the following is the LAST thing the technician should do?

A technician receives a call regarding a PC’s slow performance. The client states that most applications are
slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but
there are error messages in the event viewer stating that the file system is corrupt. Which of the following
should the technician do NEXT?

A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking
them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens
is the computer redirects them to a website to purchase software. Which of the following should be performed
FIRST to resolve the issue?

A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem
still exists. Which of the following is the BEST step the user can take to fix this problem?

A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has
been disabled due to high volumes of emails being sent in a very short period of time. Which of the followingtypes of attack has the user experienced?

A user is having issues with a Windows computer. Upon loading the operating system, several messages
appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action
for the technician to perform NEXT?

A user updates the video driver on the computer and it requests a restart after installation. The computer never
gets past the loading Windows page without rebooting. Which of the following should the technician use to
resolve this issue without losing any vital files or programs?

A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to
a malware infection. Which of the following procedures would be performed NEXT?

A Windows workstation is suspected of having malicious software that created an infected start-up item or
service. Which of the following tools would a technician use to test this theory?

Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and
walks to a printer to retrieve documents. Joe is then required to type in his username and password to unlock
the computer. The technician looks at the settings on the PC and notices that the screensaver and screen-lock
options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely
cause of this issue?