When a user tries to print, the OS slows down and appears to lock up. Shutting down the
Print Spooler Service restores the computer’s speed, but leaves the user unable to print.
Which of the following should be used FIRST to troubleshoot this problem?

When securing a new wireless router, which of the following should be changed FIRST?

A technician is having performance issues with a hard drive. Which of the following
commands will verify the integrity of the hard drive and fix any errors?

A client has a computer that is infected with several viruses and spyware. Which of the
following should the technician perform FIRST before spyware removal?

A technician has just finished installing a new NIC in a desktop. Which of the following
should the technician perform NEXT according to the troubleshooting theory?

A technician is trying to setup a non-domain user account on a workstation, but receives the
following error message “Password does not meet the complexity requirements.” Which of
the following utilities should the technician use to identify the criteria?

After replacing a motherboard on a customer’s laptop for a no POST issue, the technician
realizes that there is no wireless connectivity on the laptop. Which of the following should the
technician do FIRST?

In a SOHO wireless network, which of the following prevents unauthorized users from
accessing confidential data?

A user is receiving an error message of “paper jam in tray 1” every time a print job is sent to
the printer. Which of the following should the technician do NEXT, after verifying that there
are no visible paper jams in the printer?

A technician recently setup a new wired network and wants to ensure only their computers
can use it. Which of the following is the MOST secure way to accomplish this?