A PC is running slower than usual. Which of the following tools would BEST diagnose the
possible bottleneck?

Which of the following switches should a technician use with the PING command to resolve
an IP address to a hostname?

Which of the following commands is used to map a network drive?

Which of the following BEST describes a method for installing an operating system across
the network?

Which of the following would be the BEST format for optical media?

In which of the following operating systems does Windows XP mode come as a free
download to be used for application compatibility?

The Aero feature is found in which of the following operating systems? (Select TWO).

An audio visual company has decided that they want to migrate from Windows XP
Professional SP2. The company has a domain network. A technician is tasked with selecting
an operating system. Which of the following should the technician select?

A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST
appropriate method for erasing the data on the old PCs?

Which of the following commands may need to be run after a virus removal if the computer
will not boot?