A technician has just removed malware from a Windows 7 system, but the user reports that
every time they type a URL into Internet Explorer to navigate to a search engine the same
standard page is being displayed on the browser. The page is asking the user to purchase
antivirus software.
Please resolve the problem using the available tools shown
When you have completed the simulation, please select the done button to submit your answer.

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message
“BOOTMGR is missing” appears. You have previously inserted a Windows 7 installation
DVD into the DVD-ROM. Please repair this failure without overwriting the customers’ local
user profiles.
Instructions:
Launch the simulation to repair the failure
Type Help in command line to show list of available commands
When you have completed the simulation, please select the done button.

The network administrator has changed the IP address of Computer A from 192. 168. 120 to
10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from
Computers using the computer name.
Instructions:
Using the available tools, resolve the connectivity issues. When you have completed the
simulation, please select the done button to submit your answer.

Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC
One Genencware2.0 component is currently not responding and needs to be disabled upon
reboot. To prevent further performance issues ensure both components are no longer
running upon reboot without making any other changes to the current system or without
deleting registry keys or shortcuts.
Instructions: When you have completed the simulation, please select the done button to
submit your answer.

Which of the following commands will allow a user to discover their IP address, subnet, and
DNS?

A user reports that after configuring the BIOS to boot to the hard drive first, the system still
tries to boot from the optical drive. Which of the following is the MOST likely cause?

It is a company’s policy to shut down all workstations at the end of the day. However, the
majority of employees are leaving disks in their workstations and upon start up the next
morning they are receiving a `NTLDR is missing’ error. Which of the following is a possible
solution?

A technician has a computer locked in a cabinet in the office that shares a printer and some
files. The computer must remain on. Which of the following Control Panel options would be
used to control the users that are able to shut the computer down?

Which of the following is true when Bob, a technician, is setting default security permissions
on a folder?

A color laser printer is producing pages where the ink smears when touched. Which of the
following components should be replaced?