A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the
following is the MOST likely cause?

Joe, the Chief Executive Officer (CEO), has a habit of forgetting his mobile device and asks
for assistance in locating it in the future.
Which of the following would help finding his lost device?

A technician needs to remove the ability of standard users to shut down or restart a shared
computer. Which of the following commands can be used to accomplish this task?

A newly installed application runs every time the operating system boots causing a delay
during startup. Which of the following tools will allow a technician to resolve the problem?

A user reports that all print jobs sent to a certain printer that require legal sized paper are not
printing. However, standard size paper jobs are printing correctly. A technician checks the
paper tray and verifies that it is loaded with legal size paper. Which of the following is the
MOST likely cause of the problem?

Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of
the following is the FIRST step he should perform?

A technician, Anne, observes that a laser printer prints pages with toner scattered on the
page that easily rubs off of the paper. Which of the following components has failed in the
printer?

In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA
token and provide a user name and password to connect to the main office. This is an
example of:

In order to pair a phone with another device like a GPS or a car stereo through Bluetooth,
which of the following steps need to be taken?

Which of the following describes when a child folder has the same permissions as its parent
folder?