A user reports that the laptop’s screen flickers and then goes black. When connecting to an
external monitor the operating system desktop is displayed. Which of the following is the
cause of the problem?

A technician is changing out a toner cartridge in a high volume printer. As they are removing
the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the
immediate are
a. Which of the following should the technician do NEXT?

A user is attempting to use Remote Desktop to connect to a server but is getting an error
message.
Which of the following tools should be used to verify that the server is powered on and
connected to the network?

Joe, a technician, has been tasked to verify a new device has been installed and correctly
configured on a Windows 7 computer.
He has now confirmed the new device is not working properly. Upon opening the Device
Manager, he sees several icons.
Which of the following should Joe do FIRST to help troubleshoot the problem?

A user with a CRT monitor notes that there is a discolored area in a portion of their screen.
Which of the following is the MOST likely cause of the issue?

A technician wants to test connectivity with a remote device in the other room that appears
to be having intermittent connectivity issues.
Which of the following command line tools will allow them to check connectivity over an
extended period of time without having to retype commands?

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of
the following actions would a technician MOST likely take?

A user brings in an older CRT monitor and reports there are issues with the colors and
bands of discoloration.
Which of the following should be done to correct the issue?

A user reports a loud clicking noise coming from their PC, but the PC operates normally.
Which of the following actions should the technician perform FIRST when responding to this
issue?

Ann, a user, reports her display is too dim. Which of the following should be checked to
potentially increase the brightness of the display?